Refund Policy

01Overview

This Policy applies to purchases made directly from Taitcloud Hosting through our website or Client Area. Refund eligibility depends on the type of product, how long ago you purchased, and whether it is a first purchase or a renewal. Where local consumer-protection law grants you stronger rights, those rights are not affected by this Policy.

0230-Day Money-Back Guarantee

Eligible shared web hosting plans include a 30-day money-back guarantee. If you are not satisfied, you may request a full refund of the hosting plan fee within 30 days of your initial purchase. Key conditions:

• Applies to first-time purchases of qualifying shared hosting plans only;
• The 30 days run from the date of the initial order;
• The guarantee covers the hosting plan fee, not domains, add-ons, or other non-refundable items (see Section 4);
• One money-back refund per customer; it does not apply to repurchases of the same product after a prior refund.

03What Is Refundable

04What Is Non-Refundable

If an order includes both refundable and non-refundable items, only the refundable portion is eligible.

05Renewals

The money-back guarantee applies to your first payment only. Renewal charges are non-refundable. To avoid a renewal charge, cancel renewal before the renewal date through the Client Area. We generate renewal invoices in advance so you have time to review and cancel if you no longer need the Service.

06Upgrades & Downgrades

If you upgrade a plan mid-term, we apply reasonable proration to the new plan where our billing supports it. Downgrades take effect at the next renewal and do not generate a refund of the difference for the current term. Upgrades do not restart or extend the original 30-day money-back window.

07How to Request a Refund

To request a refund:

1. Open a ticket via our Help Center or email [email protected] from the email address on your Account;
2. Include your order or invoice number and the Service in question;
3. Tell us briefly why you are requesting the refund so we can help or improve;
4. We will confirm eligibility and process approved refunds to your original payment method.

08Processing & Timelines

Once approved, refunds are issued to the original payment method used for the purchase. The time for the refund to appear depends on your bank or payment provider and is outside our control; it commonly takes several business days and, in some cases, up to a full billing cycle. We will confirm when the refund has been issued from our side.

09Chargebacks

If you have a billing concern, please contact us first — most issues are resolved quickly. Initiating a chargeback or payment dispute without contacting us may lead to suspension or termination of your Account and Services and may affect your ability to purchase from us in the future. We reserve the right to submit evidence to your payment provider to contest disputes we believe are unwarranted.

10Abuse & Fair Use

The money-back guarantee is offered in good faith. We may decline refunds where we detect abuse of this Policy, including repeated purchase-and-refund cycles, or where an Account was terminated for violating our Terms of Service or Acceptable Use Policy.

11Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date above. The Policy in effect at the time of your purchase governs that purchase.

12Contact

For refund questions, contact [email protected] or open a ticket through our Help Center. Taitcloud Hosting, Madurai, Tamil Nadu, India. GST: 33VGSPS6676D1Z9.