Acceptable Use Policy

Scope

This AUP applies to all TaitCloud customers, users, visitors, and anyone who accesses, uses, or attempts to use our services in any way. You are responsible for all activity carried out through your account, server, IP address, domain, website, application, or any other service provisioned by TaitCloud.

Prohibited Uses

You may not use TaitCloud services for any activity that is illegal, harmful, abusive, fraudulent, or inconsistent with responsible hosting use. Prohibited activities include, but are not limited to:

• Any violation of applicable laws, regulations, or third-party rights
• Hosting, distributing, or linking to NSFW, adult, pornographic, obscene, or sexually explicit content
• Hosting or enabling content involving child sexual abuse material, exploitation, grooming, or any related conduct
• Fraud, scams, impersonation, phishing, or deceptive practices
• Malware, ransomware, trojans, botnets, spyware, keyloggers, or destructive code
• Unauthorized access, hacking, credential theft, brute force attacks, or exploitation of vulnerabilities
• Denial of service, distributed denial of service, stress testing against third-party targets, or traffic flooding
• Spam, unsolicited bulk email, mass messaging abuse, or mail bombing
• Hosting or distributing pirated software, cracked software, stolen data, counterfeit goods, or illicit marketplaces
• Harassment, defamation, threats, stalking, hate speech, or content intended to abuse or intimidate others
• Content or services that promote violence, terrorism, extremism, or organized criminal activity
• Cryptocurrency mining without express written permission from TaitCloud
• Proxy abuse, open relay abuse, VPN abuse, IP spoofing, or circumvention of abuse controls
• Resource abuse, including excessive CPU, RAM, disk I/O, network, or bandwidth usage that degrades service quality
• Reverse engineering, tampering, or interfering with TaitCloud systems, dashboards, billing systems, or monitoring tools
• Reselling, sublicensing, or redistributing TaitCloud services without written authorization
• Use of TaitCloud infrastructure to collect, store, or process data in violation of privacy or data protection laws

Abuse of Network and Infrastructure

TaitCloud operates shared and managed infrastructure. You may not engage in behavior that affects the stability, reputation, or availability of our network. This includes:

• Network scanning
• Port abuse
• Packet flooding
• Traffic amplification
• Attack traffic of any kind
• Unapproved benchmarking that impacts other users
• Running public services that attract abuse beyond reasonable operational limits

If your workload creates risk to the network, we may throttle, isolate, suspend, or permanently terminate the service.

Security and Compliance Checks

TaitCloud may review, inspect, or access service activity, logs, or server-related data where necessary to:

• Investigate abuse
• Prevent fraud
• Respond to complaints
• Protect our network
• Comply with legal obligations
• Enforce this AUP, our Terms of Service, and related policies

If we detect suspicious or prohibited behavior, we may suspend, disable, isolate, or delete services immediately, with or without notice, depending on severity.

Enforcement

Violation of this AUP may result in one or more of the following actions:

• Warning
• Temporary suspension
• Network isolation
• Service throttling
• Permanent account suspension
• Deletion of services and data
• Refusal of support
• Reporting to payment providers, registrars, authorities, or law enforcement where appropriate
• Any other action necessary to protect TaitCloud, its users, or third parties

TaitCloud may act immediately if it believes there is a credible risk of harm, fraud, abuse, or legal exposure.

No Refund or Compensation for Abuse

If your account or service is suspended, terminated, or deleted due to a violation of this AUP, you are not entitled to any refund, cashback, service credit, or compensation. Any such action is considered a result of policy violation and not a failure of service.

Customer Responsibility

You are responsible for:

• Securing your account and credentials
• Ensuring your content and workloads comply with this AUP
• Monitoring activity on your service
• Responding promptly to abuse complaints or security notices
• Backing up your data regularly

TaitCloud is not responsible for losses arising from your misuse, misconfiguration, negligence, or unlawful conduct.

Third-Party Complaints

If we receive a complaint regarding your service, we may forward the complaint to you and request action. You must respond promptly and cooperate fully. Failure to respond may result in enforcement action, including suspension or termination.

Changes to This Policy

TaitCloud may update this AUP at any time. Changes become effective when posted on our website or when communicated by email. Continued use of our services after changes are posted means you accept the updated policy.

Contact

For abuse reports, policy questions, or compliance issues, contact TaitCloud by opening a ticket through our Help Center or emailing support@taitcloud.xyz.