Privacy Policy

01Introduction

This Policy should be read together with our Terms of Service. By using the Services you acknowledge the practices described here. Where we act as a data processor on your behalf (for example, for personal data contained within your Customer Content), you remain the controller of that data and are responsible for having a lawful basis to process it.

02Who We Are

Taitcloud Hosting is a web and server hosting provider based in Madurai, Tamil Nadu, India (GST: 33VGSPS6676D1Z9). For the purposes of applicable data protection law, Taitcloud is the controller of the personal information described in this Policy that we collect about our customers and website visitors. You can reach our privacy contact at [email protected].

03Information We Collect

3.1 Information you provide

• Account & identity: name, email address, phone number, and postal or billing address.
• Billing: payment method details are collected and processed by our payment providers; we store invoices, transaction references, and partial identifiers, not full card numbers.
• Service data: domain names, plan selections, server configurations, and support tickets and correspondence.
• Verification: information we may request to prevent fraud or comply with law.

3.2 Information collected automatically

• Technical data: IP address, browser and device type, operating system, and referring pages.
• Usage data: pages viewed, actions taken in the Client Area, and timestamps.
• Server & access logs: retained for security, troubleshooting, and abuse prevention.

3.3 Customer Content

Content you host may itself contain personal data about your own users. We process that content only to provide the Services and under your instructions.

04How We Use Information

• To create and administer your Account and provision the Services;
• To process payments, renewals, invoices, and refunds;
• To provide support and respond to your requests;
• To send service notices, security alerts, and important administrative messages;
• To detect, investigate, and prevent fraud, abuse, and security incidents;
• To improve and maintain the reliability and performance of the Services;
• To comply with legal, tax, and regulatory obligations;
• With your consent, to send marketing communications you can opt out of at any time.

05Legal Bases for Processing

Where applicable data protection law requires a legal basis, we rely on one or more of the following: performance of a contract (to deliver the Services you order); legitimate interests (to secure, improve, and operate our business, balanced against your rights); legal obligation (to meet tax, accounting, and regulatory duties); and consent (for optional marketing and certain cookies), which you may withdraw at any time.

06Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Client Area, and understand how our site is used. We categorize them as:

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works.

07How We Share Data

We share personal information only in these circumstances:

• Service providers who process data on our behalf under contract (see Sub-processors);
• Payment processors to complete transactions;
• Registries and registrars as required to register and manage domains;
• Legal and safety disclosures where required by law, court order, or to protect rights, property, or safety;
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell or rent your personal information to third parties.

08Sub-processors

To operate the Services we rely on trusted third parties such as data-center and infrastructure providers, payment gateways, email delivery services, and analytics tools. We require sub-processors to protect personal data consistent with this Policy and applicable law. A current list is available on request via [email protected].

09International Transfers

Your information may be processed or stored in countries other than your own, including where our infrastructure or sub-processors operate. Where data is transferred across borders, we take steps to ensure it receives an appropriate level of protection consistent with applicable law.

10Data Retention

We keep personal information for as long as your Account is active and as needed to provide the Services. After that, we retain data only as long as necessary to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Invoices and transaction records are typically retained for the period required by applicable tax law. When no longer required, data is securely deleted or anonymized.

11Security

We apply administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, network protections, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential and for securing your own Customer Content.

12Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data, subject to legal retention requirements;
• Object to or restrict certain processing;
• Request a copy of your data in a portable format;
• Withdraw consent where processing is based on consent.

To exercise these rights, email [email protected]. We may need to verify your identity before acting on a request and will respond within the time required by applicable law.

13Children's Privacy

The Services are not directed to children, and you must be at least 18 (or the age of majority in your jurisdiction) to open an Account. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

14Third-Party Links

Our site and communications may link to third-party websites and services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their practices. Please review their privacy policies.

15Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Client Area or by email. Continued use of the Services after changes take effect constitutes acceptance.

16Contact

For privacy questions or to exercise your rights, contact us at [email protected], through our Help Center, or by writing to Taitcloud Hosting, Madurai, Tamil Nadu, India.